A Beginners Guide to Customer Service

In this session we’ll explore the essentials of customer service and provide you with the tools to effectively engage with your customers. As a business owner, understanding these principles is crucial for building lasting relationships and ensuring customer satisfaction.

What we’ll cover:

Fundamentals of Customer Service

The Importance of First Impressions

Reasons Customers Return

Customer Service vs. Customer Care

Understanding Customer Needs vs. Expectations

Mapping the Customer Journey

Harnessing the Power of Social Media

Effective Complaint Handling

Key Traits for Delivering Outstanding Customer Service

You’ll leave with enhanced knowledge and confidence to interact with the public and navigate challenging situations with ease.